NASBA, AICPA, Prometric and the Boards of Accountancy (Boards) have been monitoring the COVID-19 crisis and have taken the following actions.
Prometric will close test centers in the United States and Canada for a period of 30 days, starting March 17, 2020. They anticipate re-opening test centers on April 16, 2020, however, please note that the specific date will depend on circumstances that are changing daily. No action is required on the part of the candidate. Prometric will cancel scheduled appointments and clear the Notices to Schedule (NTS) for candidates to reschedule at their convenience.
NASBA has recommended that the Boards of Accountancy extend all NTS with expirations between April 1 – June 30, 2020, until September 30, 2020. At this time, no action is required by candidates and there is no need to contact NASBA or your Board of Accountancy. Please monitor our social media channels and website for updates on when the NTS extensions are completed.
NASBA will identify all candidates who have an open NTS and credit expiring through June 30, 2020, and provide this information to Boards with a recommendation to grant an extension of credit if the candidate is impacted by circumstances beyond their control. Due to shutdowns of many board offices, the decisions to extend conditional credit will not be finalized until Boards resume normal operations. There is no need to contact Boards at this time.
NASBA remains committed to maintain operating hours, however, many of our staff are working remotely. The best way to contact us during this time is via email at email@example.com. Again, please monitor our social media channels and websites for updates on our operating status.
Update (as of 4/23/2020):
The CPA profession is considered an essential service. Prometric will resume testing for CPA candidates beginning May 1 at centers where government regulations and guidelines allow. Social distancing guidelines and other safety measures will be implemented. All candidates with May appointments will be contacted by Prometric to either confirm or cancel appointments, as necessary, either because of new social distancing requirements or because their test center is not yet reopening. Candidates should check for additional details by visiting: https://www.prometric.com/corona-virus-update
In accordance with the changing local and federal governance and advice from the CDC and WHO, we have determined it is necessary to further extend the closure of test centers in the U.S. and Canada through May 31st. This applies to all testing programs, with the exception of a limited set of essential services programs. Prometric is actively working with test sponsors to determine whose programs meet the criteria for “essential workforce” as defined by the US Cybersecurity and Infrastructure Security Agency (CISA).
If your exam appointment is impacted by these closure extensions, you will receive an email notification informing you that your appointment has been canceled, and instructions for how to reschedule for a future date. No rescheduling fees will be applied, and we are working with your exam sponsor to ensure all program requirements are met. Please note that if you choose to contact Prometric for assistance, hold times may be extended due to the volume of individuals we are attempting to support. We thank you for your patience.
All appointments after April 30th will remain scheduled and it will be your responsibility to either attend your exam or reschedule if you decide to not attend out of personal concerns.
Test Center Actions
As we work to re-open test centers in the future, we have adopted enhanced measures in response to COVID-19. All of our test centers are required to abide by the procedures outlined here. Please click here for our most up-to-date global social distancing and safety procedures.
Prometric has enacted the following procedures to help ensure your safety during your testing appointment:
- Requiring all test takers to bring and wear a face mask during the entirety of their time at the test center. Both medical masks and cloth face coverings are acceptable. Any test taker that comes to the test center without a mask will not be allowed to test, marked as a “no show,” and will not be eligible for a free reschedule.
- Permitting test takers to use gloves while they are testing. Please note items will be subject to visual inspection upon entry to the test center. For a full list of permissible items please check here.
- Enforcing social distancing practices throughout the check-in and testing process.
- Providing all Prometric test center staff with protective masks to help reduce the risk of infection.
- Limiting points of physical contact between staff and test takers.
- Providing clear, easy to read list of expectations for conduct at the testing center.